Returns & Exchanges
We stand behind the quality of every Bagistry piece. Returns are accepted only for faulty or incorrect items.
Our policy
We offer a 3-day return window for faulty items only, from the day your parcel arrives. We do not offer exchanges or general returns for change of mind.
Faulty or incorrect items
If your piece arrives with a defect or is not what you ordered, please write to us within three days of delivery at shop@bagistrycharms.com with your order number and a photo of the issue. We'll review it and, if approved, arrange a replacement or full refund, shipping included.
What we can't accept
- Returns for change of mind, colour preference, or sizing.
- Pieces showing signs of wear, damage or fragrance.
- Gift cards and final-sale items.
- Personalised or made-to-order pieces, unless faulty.
A note from us
Charms are small things meant to be loved daily. We design them to last — and we stand behind every piece.